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FREQUENTLY ASKED QUESTIONS

You are not alone. 50%+ of men experience some form of ED in their life. We're here to help.
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WHAT YOU NEED TO KNOW

See below for commonly asked questions regarding insurance, HSA, office visits, and more.

What to know before your visit.

We’re not embarrassed. And you shouldn’t be, either. This is what we do (and effectively treat) every day. In order to be the most effective, we depend on our patients to be honest with our professionally trained medical staff. It’s how we get results.

Many factors affect your sexual health, and we can likely guarantee results on your first visit if you are open and honest with us. And rest assured: your visit is entirely confidential and we take our patients’ privacy rights very seriously.

What should I bring to my appointment?

  • Medical History/List of Medications: We tailor our medications to your unique needs, so whenever possible we want to know what conditions or medications might be contributing to your situation.
  • Driver’s License or government-issued photo ID
  • Form of Payment: We accept Visa, MasterCard, American Express, personal check, or cash. We do not process insurance in the office.
  • Your Partner (optional): We welcome our patients’ partners as they often provide our medical providers with additional information or insights that can help us treat the condition effectively.

What does an office visit cost?

Your office visit is only $99. During your initial office visit, you will receive a confidential consultation from a licensed medical provider, a complete diagnostic blood test that includes testosterone and PSA levels, a test dose of medication if medically advised.

Can I use HSA for payment?

Yes, many of our patients use HSA accounts to pay for treatment. We accept Visa, MasterCard, American Express, personal check, or cash. We do not process insurance in the clinic.

What does insurance cover?

We're on your side, not the insurance companies.

Men's sexual health and well-being often fall under the “wellness-based” category, making it less likely to be covered by insurance providers who prioritize “medically necessary” treatments. But fear not, we've got your back! We'll provide you with the necessary documentation for insurance claims, just in case it's covered.

Our primary focus is you! Waiting for insurance approvals can slow you down from getting the care you need, and that's not what we're about. We're here to serve you promptly and effectively.

Will my privacy be maintained?

Yes. We go to great lengths to protect your privacy, whether it’s handling the majority of our tests and lab results in-house or using the latest encryption technology to protect our patients’ medical records. Our patients’ privacy is our top concern. If you would like to know specifics regarding your privacy, please don’t hesitate to contact us.

Who will be treating me?

Our team of sexual health specialists have extensive experience treating conditions like erectile dysfunction, premature ejaculation, low testosterone, and others. The cornerstone of our business is our discreet, professional staff. When you visit Heartland Men's Health, you can expect to be treated by a licensed medical provider who specializes in men's sexual health.

What are your hours of operation?

We are open Monday-Friday from 8:30 AM – 5:00 PM. Walk-ins are welcome until 3:30 PM, but please consider scheduling an appointment with us to ensure minimal wait times.

WHERE ARE YOU LOCATED?

OVERLAND PARK
Our office is located at the following address:
4601 W. 109th St., Suite 325
Overland Park, Kansas 66211
 
Here are the directions to our Overland Park office depending on if you're headed East or West on I-435:

  • Use the right 2 lanes to take exit 77A-77B for Roe Ave
  • Stay in the left lane to bypass Nall Ave exit and proceed further to Roe Ave exit (following signs to Leawood)
  • Turn right, merging on to Roe Ave
  • Proceed 1 block to W. 109th St and turn left
  • Turn right into Foxhill Medical building parking lot; proceed around to the front of the building
  • Enter main entrance, take elevator to 3rd floor – Suite 325.
  • Take exit 77A for Roe Ave
  • Turn left onto Roe Ave and proceed over the bridge
  • Drive approximately 1 block to W. 109th St. and turn left
  • Turn right into Foxhill Medical building parking lot; proceed around to the front of the building
  • Enter main entrance, take elevator to 3rd floor – Suite 325.
INDEPENDENCE
Our office is located at the following address:
4911 S. Arrowhead Dr., Suite 304
Independence, Missouri 64055
 
Here are the directions to our Independence office depending on if you're headed from the South on I-470 or from the North on I-70:

  • From I-470 north towards I-70
  • Exit at 16A (Hwy 40)
  • Turn right (East) onto Hwy 40
  • Turn right onto South Arrowhead Dr
  • Proceed straight and arrive at 4911 S. Arrowhead Dr., Suite 304
  • Located inside the Pointe de Bleu medical building
  • From 1-70 exit on to I-470 South towards Lee’s Summit
  • Take exit 16A onto Hwy 40
  • Turn left (East) onto Hwy 40
  • Turn right onto South Arrowhead Dr
  • Proceed straight and arrive at 4911 S. Arrowhead Dr., Suite 304
  • Located inside the Pointe de Bleu medical building
NORTH KANSAS CITY
Our office is located at the following address:
4150 North Mulberry Dr., Suite 140
Kansas City, MO 64116.
 
Here are the directions to our North Kansas City office depending on if you're headed from the North or South:
 
  • From I-29 South towards US-169

  • Take exit 2B to merge onto US-169

  • Take the exit onto Briarcliff Pkwy
  • Turn right onto NW Briarcliff Pkwy
  • Turn right onto N. Mulberry Dr.
  • Make first left turn towards the pond and proceed to the 2nd medical building on the left
  • Arrive at 4150 N. Mulberry Dr., Suite 140
  • From I-29 / I-35 north towards KCI airport

  • Take exit 8B on the left to merge onto 1-29N toward KCI airport

  • Turn left onto NW Vivion Rd
  • Turn left to merge onto US-169 South
  • Take the exit onto Briarcliff Pkwy
  • Turn right onto NW Briarcliff Pkwy
  • Turn right onto N. Mulberry Dr.
  • Make first left turn towards the pond and proceed to the 2nd medical building on the left
  • Arrive at 4150 N. Mulberry Dr., Suite 140

OUR LOCATIONS

This website is for informational purposes only and is not designed to provide medical advice. All information presented is intended for informational purposes only and not for the purpose of rendering medical advice. Statements made on this website have not been evaluated by the Food and Drug Administration. The information contained herein is not intended to diagnose, treat, cure, or prevent any disease. An individual patient's results to the treatments described in this website may vary. Do not rely on this website to diagnose or treat any medical condition. If you have a medical emergency, call emergency services, your doctor, and/or go to a hospital immediately. BY ACCESSING AND USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE FULLY READ AND AGREE TO ACCEPT EACH OF THE TERMS OF USE SET FORTH HEREIN.
© 2025 Heartland Men's Health®. All Rights Reserved. All models in photos are stock models and do not represent actual patients.
A Promeniq® Restorative Health Practice
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